Enabling A Magical Christmas Gathering
(I work in an online store that sells ‘Magic: The Gathering’ cards. It is almost Christmas.)
Me: “Thank you for calling [Company]. My name is [My Name]. How can I help?”
Boy: *sounds about 15* “Hi, I’m building a deck for a Christmas tournament tomorrow, and the shop that I ordered the cards from has just told me that they are out of [Card]. It’s sold out everywhere, even on your site. I don’t want to be that guy, but do you have any in stock that were not loaded onto the website?”
Me: “I’ll check for you.”
(Sure enough, I find we have some.)
Me: “Good news: we do! You can check them out on the website. If you choose the international shipping option, I’ll use a courier service; it should be there tomorrow.”
Boy: “Thank you so much. You are a lifesaver!”
(Three days later, I got a package. It was a box of chocolates, a picture of the boy holding a trophy, and a note: “Thank you so much! I managed to come first. Enjoy these!” I love my job.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?
