Employee’s Brain Frozen

, , , , , | Working | December 18, 2020

This happens in about 1995, at a famous New England “coffee and donut” chain. On Monday, they just introduced their new frozen coffee drink. It’s been heavily advertised on TV all week, and the store is plastered with posters announcing its availability, including a huge one hanging above the order counter.

This occurs on Saturday, five days after the new drink’s introduction. It comes in plain coffee, mocha, and caramel flavors.

Me: “I’ll have a large mocha [frozen coffee drink].”

The employee gives me a deer-in-headlights look.

Me: “Ah, a large mocha [frozen coffee drink].”

Still confused, the employee looks around, clearly not understanding me.

I point to the HUGE sign hanging right above his head. 

Me: “I want one of those in mocha, large!”

The employee, still with the deer-in-the-headlights look, reaches under the counter and hands me a package of sweetener. Yes, he actually handed me a package of sweetener!

Me: “Ah, no, that.”

I point again to the sign above his head.

Shift Manager: “I’m sorry, I’ll get it for you. You said a large mocha [frozen coffee drink], correct?”

Me: “Yes, thank you!”

I finally got my drink and it was delicious. I’ve been getting them ever since but with far less difficulty than this occasion.

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