Employees Are Sharper Than You Think
(Pharmacy law in Utah says that it’s up to the pharmacist’s discretion if they want to sell insulin needles/syringes without a prescription. Our store has the policy that the patient either has to have a prescription for the syringes or for an injectable medication on file.)
Customer: “I need to get some syringes.”
Me: “Okay, I need your name so I can look up the prescription.”
Customer: “Actually, they’re not for me. They’re for my mom.”
Me: “Okay, what’s her name?”
Customer: “Well, not my mom. My best friend’s mom who’s like a mom to me.”
Me: “What’s her name?”
Customer: “Actually, it’s for her dog.”
Me: “What’s the dog’s name?”
Customer: “I… don’t know.”
Me: “Then I’m not selling you any syringes.”
Customer: *walks away in defeat*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
