Email Fail, Part 8
Call Center | Right
| September 27, 2016
Me: “All right, Mr. [Customer]. Your flight date change has been confirmed and issued a new ticket for. All I need to do is to send you an email, so let me verify the email address on file.” *reads back his Gmail address*
Customer: “No, no, no! That one is in Maui. I’m in Honolulu right now; I’ll give you another one.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
