Email Fail, Part 7
(I am trying to help a customer return a clothing item while using the pre-paid return label.)
Customer: “Can you send the return label to my desktop and not my laptop?”
Me: “Okay, what’s the email you would like me to use to send the label?”
Customer: “The one for my desktop.”
Me: “Well, our records don’t indicate which one that is. Can you tell me the address?”
Customer: “It’s [email address]. Make sure you put in the information line desktop so the desktop knows the email is for it.”
Me: “Okay, I just sent it.”
Customer: “You sent it to my laptop.”
Me: “Can you not access that email for both computers?”
Customer: “Why does everyone always ask me that?”
Me: *sighs*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
