Email Fail, Part 7

| Right | February 18, 2016

(I am trying to help a customer return a clothing item while using the pre-paid return label.)

Customer: “Can you send the return label to my desktop and not my laptop?”

Me: “Okay, what’s the email you would like me to use to send the label?”

Customer: “The one for my desktop.”

Me: “Well, our records don’t indicate which one that is. Can you tell me the address?”

Customer: “It’s [email address]. Make sure you put in the information line desktop so the desktop knows the email is for it.”

Me: “Okay, I just sent it.”

Customer: “You sent it to my laptop.”

Me: “Can you not access that email for both computers?”

Customer: “Why does everyone always ask me that?”

Me: *sighs*

 

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