Email Fail, Part 51

Caller: “I was expecting an email from you yesterday about [account update] and I got nothing! If this is the level of incompetence I can expect from your company then I don’t know why I’m bothering!”

Me: “I’m sorry to hear that. Can I confirm your account details?”

We go through their account and determine that their email address is incorrect. I apologize for this but:

Caller: “If you kept your jobs in America instead of farming them out to India then you wouldn’t keep making these mistakes!”

Me: “I have two things to say to that, sir. First of all, our call center is located in Atlanta, Georgia, and secondly, your email address was entered by you using our online order form, not us.”

Caller: “…”

Me: “I have updated your email address and the information you were expecting has just been sent out. Is there anything else I can help you with today?”

Caller: “Yeah, you can fix your stupid application form so that it knows when my email is wrong!” *Click.*

Not an amazing story on its own, but what got to me was that the form already has this built in; customers have to verify their email by entering it twice. This customer had typed in the same incorrect email twice…

Related:
Email Fail, Part 50
Email Fail, Part 49
Email Fail, Part 48
Email Fail, Part 47
Email Fail, Part 46