Email Fail, Part 50

I am a freelance web designer, and around 2012 I had the following conversation with a client who built and sold crappy houses to northern Europeans, mostly Brits.

Client: “Hey, I have the content for the “About us” page, you can come and pick it up.”

Me: “Great, send it over! Wait a minute …. did you say to come and pick it up?”

Their office is in the town centre, where it is bloody impossible to park, and I have very bad memories of that place after suffering a head injury there due to its terrible architecture. But that’s a story for another day….

Client: “Yes, I have it here printed out.

Me: “Here’s an idea, why don’t you send it to me by email?”

Client: “Okay, no problem. It will have to be when Luis is back, as he is the only one who knows how to work the scanner.

Me: “Umm … okay … here’s another idea, why don’t you just attach the file to the email and send it to me?”

Client: “File? What file?

Apparently, for pretty much all their documents, they just opened Word, typed out the document, printed and closed without saving. This was the CEO of the company who had overseen the sales of tens of millions of Euros’ worth of crappy houses…. 

Eventually, Luis came in, scanned the printout, managed to attach the scan to an email and sent it to me. I simply typed it out as I couldn’t be arsed to find an OCR solution. It was pretty short and in ALL CAPS anyway…

I just had a look, and my 2012 website is still up and working!

Related:
Email Fail, Part 49
Email Fail, Part 48
Email Fail, Part 47
Email Fail, Part 46
Email Fail, Part 45