Email Fail, Part 49
An older customer is checking out her items in my aisle. Her adult daughter is shopping with her and has noticed they have the wrong flavor of an item so she runs back into the aisles to replace it while her mother continues checking out.
Customer: *Reading a sale poster.* “What is this sale?”
Me: “If you sign up on our website, you get access to our sale flyer that—”
Customer: “—I don’t have internet. Give me the flyer now.”
Me: “I’m afraid that it’s an internet-only flyer. You sign up and we email—”
Customer: “—I don’t have internet! You’re discriminating against people who do not have the internet!”
Me: “I’m sorry, ma’am. If you’d like to complain you can write in to—”
Customer: “I will not be writing anything in! I want my complaint to be settled right now!”
Me: “I’m afraid all we can do is forward your complaint, we won’t be able to do anything about the sale and how to access it from this store.”
Customer: “That is unacceptably discriminatory towards people who do not have the internet! What is the world coming to?!”
The customer’s daughter has returned from swapping the item and has caught the tail-end of her rant.
Customer’s Daughter: “Mom, what are you talking about? I email you all the time!”
Customer: “What has that got to do with the internet?”
The customer’s daughter just eye-rolls and apologizes on her mother’s behalf.
Customer’s Daughter: “Just email her the sale flyer. It’s TomSelleckForever1950-at-aol-dot-com. I’ll explain to her that email is internet later.”
Email changed, but only very very slightly.
Related:
Email Fail, Part 48
Email Fail, Part 47
Email Fail, Part 46
Email Fail, Part 45
Email Fail, Part 44
