Email Fail, Part 37
I own my own website, so I can make up email addresses and they all come to me; i.e. [My Name]@[website], unicorn@[website], walmart@[website], etc. I do this so that when someone sells my email address, I know exactly who to block or who to give priority to.
It’s time for taxes, and I call my very nice tax person who I have been using for over fifteen years to get them to send me the secure file location so I can upload all of my personal and small business information. A brand new receptionist answers the phone.
Me: “Hi, this is [My Name], and I need you to send me the normal email so I can upload everything. “
Receptionist: “Oh, okay. What is your email?”
Me: “Tax@[website].”
Receptionist: “Pat?”
Me: “Tax.”
Receptionist: “Fax?”
Me: “T like ‘Tom,’ A like ‘Apple’…”
Receptionist: “TomApple@[Web—]”
Me: “No, tax, like you guys do taxes.”
Receptionist: “This doesn’t make any sense. Let me transfer you to IT.”
Me: “…”
IT: “Hello, this is IT. How can I help?”
Me: “Hi, I need the email so I can upload my tax documents?”
IT: “Why did [Receptionist] send you to me?”
Me: “She didn’t understand my email?”
IT: “What is your email?”
Me: “Tax@[website].”
IT: “Cool. I will get that right over to you.”
Related:
Email Fail, Part 36
Email Fail, Part 35
Email Fail, Part 34
Email Fail, Part 33
Email Fail, Part 32
Question of the Week
Have you ever served a bad customer who got what they deserved?
