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Email Fail, Part 34

, , , | Right | September 7, 2021

Caller: “I got a past due notice sent in the mail that I want to take care of.”

Me: “Certainly, I can help with that.”

After I get the invoice information…

Caller: “I just don’t understand how this is past due! Why didn’t y’all try to get in contact with me? This had better not affect my credit score!”

On my screen, I can see every email we’ve sent to the customer in the two months since he placed his order.

Me: “No, it won’t affect your credit score. We did try to email you… six times, it looks like. Did you receive them? Is your email [Caller] at [Website]?

Caller: “Yes, I saw those emails and deleted them. I figured those stupid-looking emails weren’t real. I figured if you needed payment, you’d get a hold of me.”

Yes, that’s what the emails were for. And before anyone asks, the body of the emails simply read: “Your credit card declined on [order number]. Please give us a call at [company phone number] to provide a new payment method.” So spammy.

Email Fail, Part 33
Email Fail, Part 32
Email Fail, Part 31
Email Fail, Part 30
Email Fail, Part 29

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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