Email Fail, Part 34
Caller: “I got a past due notice sent in the mail that I want to take care of.”
Me: “Certainly, I can help with that.”
After I get the invoice information…
Caller: “I just don’t understand how this is past due! Why didn’t y’all try to get in contact with me? This had better not affect my credit score!”
On my screen, I can see every email we’ve sent to the customer in the two months since he placed his order.
Me: “No, it won’t affect your credit score. We did try to email you… six times, it looks like. Did you receive them? Is your email [Caller] at [Website]?
Caller: “Yes, I saw those emails and deleted them. I figured those stupid-looking emails weren’t real. I figured if you needed payment, you’d get a hold of me.”
Yes, that’s what the emails were for. And before anyone asks, the body of the emails simply read: “Your credit card declined on [order number]. Please give us a call at [company phone number] to provide a new payment method.” So spammy.
Related:
Email Fail, Part 33
Email Fail, Part 32
Email Fail, Part 31
Email Fail, Part 30
Email Fail, Part 29
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
