Email Fail, Part 31
I work in a customer service call center.
Customer: “I placed an order a while ago but didn’t receive a confirmation email. It’s [email address #1].”
Me: “I’m sorry to hear that. I don’t see an order under this email. Could you have used a different address?”
Customer: “No, this is my only email ever. I’ve had it forever and I never use anything else. You can try searching by my name. [Customer].”
Me: “Mhmm. So, this order under [email address #2] is not yours?”
Customer: “Oh, yeah, that’s my main email!”
Related:
Email Fail, Part 30
Email Fail, Part 29
Email Fail, Part 28
Email Fail, Part 27
Email Fail, Part 26
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
