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Email Fail, Part 31

, , | Right | May 3, 2021

I work in a customer service call center.

Customer: “I placed an order a while ago but didn’t receive a confirmation email. It’s [email address #1].”

Me: “I’m sorry to hear that. I don’t see an order under this email. Could you have used a different address?”

Customer: “No, this is my only email ever. I’ve had it forever and I never use anything else. You can try searching by my name. [Customer].”

Me: “Mhmm. So, this order under [email address #2] is not yours?”

Customer: “Oh, yeah, that’s my main email!”

Related:
Email Fail, Part 30
Email Fail, Part 29
Email Fail, Part 28
Email Fail, Part 27
Email Fail, Part 26

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