Email Fail, Part 30

I’m in charge of a contest sponsored by a historical preservation organization. I’m in charge for the entire organization, and there are more people in charge at the regional, state, and local levels.

I get an email.

Email: “Hello, I’m wondering where to send our entries to for the contest. Thank you!”

I write back within minutes of receiving the email, first thanking the writer for participating, etc.

Me: “Are you a local or state contest chairperson? Local chairs will send to their state chair; state chairs will send to their regional chair. What state are you in?”

The next day, I receive a new email — not a reply to the original — from the same person.

Email: “Hello, I emailed yesterday. Where do I send our entries?”

After thanking the person again for participating in our contest…

Me: “I wrote back yesterday; maybe you didn’t see it. I don’t know what state you’re from. Do you need contact information for a state or regional chair, and what state are you in?”

Two days after that…

Email: “I’ve emailed you twice and I finally decided to look on the website. You should have this information somewhere that’s easier to find!”

Or just respond to my emails? Or maybe even just tell me who you are in the first place?!

Related:
Email Fail, Part 29
Email Fail, Part 28
Email Fail, Part 27
Email Fail, Part 26
Email Fail, Part 25