Email Fail, Part 27

, , , , | Right | September 10, 2020

I work in a copy shop. We cannot send emails for customers. Our strict privacy policy prevents customers from logging into their own things on store computers, and sending emails for people from our own store email can cause communication problems between the customer and their client/friend/whatever. It is against store policy. The self-serve computer automatically deletes everything when a customer is done with it

Customer: “I need to get my driver’s license scanned.”

Me: “Okay, I can scan on it onto a flash drive for you, or you can use our self-serve computer and email it if you like.”

Customer: “No, I don’t know how to do that, and I don’t have a flash drive.”

Me: “Okay, well, you can buy a flash drive and I can scan it for you.”

Customer: “No, I don’t want to buy a flash drive.”

Me: “If you want to email it, I can help you do it in self-serve. Do you know the password to your email?”

Customer: “No, I’m sending it to my sister.”

Me: “Yes, but you’ll need to send it from an email, as well, and you’ll need your password.”

Customer: “I just do it from my phone.”

Me: “But if you do it at the computer here, you’ll need to know your password. Do you want to buy a flash drive and have me save it on there for you?”

Customer: “I. Just. Want. This. Done.”

Me: “Okay, but I need to know how you want to do it first, before I can help you.”

Customer: “I don’t know what I’m doing!”

Me: “Okay, well, you could also just take a picture of it with your phone and email it directly from your phone.”

Customer: “It. Doesn’t. Work! It’s. Not. Clear. Enough!”

Me: “Okay, you don’t have to be rude to me. I’m trying to help you.”

Customer: “Ugh, some people!”

I notice someone at cash, so I tell her I’ll be right back and I go to ring the customer through. When I come back, she has decided to use the self-serve computer, but she needs my help. I walk her through scanning it and then opening her email.

Me: “Okay, so, go to whichever website you use to check your email, like Hotmail or Gmail.”

Customer: “No, I’m sending it to my sister.”

Me: “Yes, and in order to do that, you need to log into your email.”

Customer:No! I need to send it directly to her!”

Me: “You will be. But you need an email to send it from. Which is yours.”

Customer: “Well, I don’t know what I’m doing!”

Clearly… Also, that’s why I’m helping you! Also, if you don’t know what you’re doing, why are you questioning me so much?! The rest of the transaction went smoothly because then she just listened to me. She must have felt bad for snapping at me so much because she thanked me for my help before she left

Related:
Email Fail, Part 26
Email Fail, Part 25
Email Fail, Part 24
Email Fail, Part 23
Email Fail, Part 22

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