Email Fail, Part 24  

(I’m a network administrator for a medium-sized company, and we use Microsoft Outlook for our corporate email. One day, I get a call from one of our employees:)

Caller: “My email isn’t working! I can’t send or receive anything!”

Me: “Okay, let me check a few things.”

(I check the network account for the user, and also the email server. Everything looks okay. I send a test message to trace and it appears to go through.)

Me: “Did you get the message I sent?”

Caller: “Yes, I got that, but I still can’t get into my email.”

Me: *very confused* “Are you getting any kind of error message?”

Caller: “Yes! I entered my phone number and it says my account isn’t found!”

Me: *light bulb going on* “Okay, you’re trying to get into your Gmail account. I can’t help with that.”

Related:
Email Fail, Part 23
Email Fail, Part 22
Email Fail, Part 21