Email Fail, Part 20

Me: “Thank you for calling [Company]; how can I help you?”

Customer: “I emailed you over four hours ago and haven’t heard a response. The waiting time for a response on your website says four hours! It’s been way longer than that!”

Me: “I do apologize, sir. Our email system has been down all afternoon. We are working as fast as possible to get it running again.”

Customer: “Well, why didn’t anyone email me to tell me that?”

Me “…”

Related:
Email Fail, Part 19
Email Fail, Part 18
Email Fail, Part 17