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Email Fail, Part 2

, | Working | January 7, 2015

(I work in a back-office job, where one of my previous tasks was approving staff applications for services. Because we’re office-based, staff in other departments rarely meet us. One day, shortly after we move over to a self-service application system to free us up for other tasks, I receive the following email:)

Coworker: “Approve the application.”

(Naturally I’m put out that she didn’t even bother to put a greeting line in, but I grit my teeth and reply.)

Me: “Hi, [Coworker], I’ll need a bit more information before I can help. Could you tell me which service the application is for and if there’s a problem with the automatic approval?”

Her Email: “Dear [My Name], I didn’t realise I was emailing a real person! I thought it was some sort of clever computer system that I just needed to send a quick yes or no to – so sorry for the very short and not at all detailed message!”

(She then gave me all the details I needed. Although I couldn’t stay offended after that, I do wonder what she was thinking when she typed my email address in; it has my name in it!)

 

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