Email Fail, Part 2

| Related | July 12, 2016

(My mum is really horrible at technology. She is used to using the desktop computer as long as Dad is there helping her, but today he’s using it so I bring over my laptop. It is also touch screen with touch pad. I use both often.)

Me: “Tell me when you see the antivirus loading on the screen.”

(I go away for less than a minute when she yells.)

Me: “What happened?”

Mum: “It’s broken.”

(I see that it is doing a disk check due to improper shutting off.)

Me: “It’s fine; just leave it be.”

(Mum starts pressing the keyboard randomly before I grab her hand.)

Me: “No, leave it alone.”

(Eventually the computer gets to the desktop. I make sure everything is okay and make sure the wifi is connected.)

Me: “What do you need to do?”

Mum: “Email.”

Me: “Where?”

Mum: “I need to write an email!”

Me: “With the [ISP] address?”

Mum: “Yes.”

(I just open the ISP email page and get her to type in name/password.)

Mum: “Uh…”

Me: “You don’t know the password?”

Mum: “Your dad does everything.”

(I get the password from dad and come back to log her in and she says okay. I leave for 20 seconds before she calls me.)

Mum: “No mouse.”

Me: “Oh, okay.”

(After I bring one over she continues to stare.)

Mum: “Are you sure this is right? It looks wrong.”

Me: “Are you writing a new email, replying to one, or what?”

Mum: “New email.”

(I open it up and click the recipient box.)

Me: “And to whom?”

Mum: “My boss in charge of seminars.”

Me: “Name? Email?”

Mum: “[Name].”

Me: “All set.”

Mum: “But, this entire screen is different.”

Me: “Dad must have used Outlook, that’s all. It’s still email.”

Mum: “I don’t know how to use this.”

Me: “Just type your message in this big box and when you’re done press send right over here.”

(Mum is still rather skeptical, but starts typing.)

Mum: “Uh…”

Me: “Now what?”

Mum: “I don’t want English…”


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