Email Fail, Part 10

| Chicago, IL, USA | Working | April 13, 2017

(I’m currently four months pregnant and have found the best OB-GYN ever. However, before finding him, I went to this other doctor once whose office help is a few fries short of a Happy Meal. I’m told that I owe a balance that I never received a bill for, so I call them to clear this up.)

Rep: “[Doctor]’s office.”

Me: “Hi, apparently I owe a balance but never received a bill. Can I have one sent to me so I can make sure everything’s correct before making a payment?”

Rep: “Oh, I don’t have that information. You’ll have to talk to billing.”

Me: “Okay, what’s their phone number?”

Rep: “It’s [email address].”

Me: “Sorry, I need the phone number.”

Rep: “Yeah, it’s [email address].”

Me: “No, that’s an email address. I need a phone number to call them.”

Rep: “That’s how you call them.”

Me: “So I’m supposed to dial an email address on my phone?”

Rep: “Yup!

Me: “Alrighty, then…”

 

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