Edge Of Tomorrow

, , , , | Right | September 15, 2020

I receive a phone call on a very busy Monday looking for somebody to come fix a water heater. I tell her that I can get somebody to her house first thing in the morning.

Caller: “I have been without hot water for a week and I am tired of cold showers!”

Me: “I can get someone there first thing in the morning.”

Caller: “Today?!”

Me: “No, tomorrow at 8:00 am.”

Caller: “Today?!”

Me: “We are very busy and I cannot get somebody to you until tomorrow morning.”

Caller: *Screaming* “Promise me you will come today!”

I repeated yet again that we were very busy today but I would promise to get a plumber there first thing tomorrow morning. She hung up on me, screaming first that I did not care about my customers.

Evidently, she called around to other companies and found out that it would be MUCH longer than a day before she could get service, so she called me back, and as usual, I killed her with kindness.

1 Thumbs