Éclair Unfair

, , , | Right | July 24, 2018

(I work in a bakery. A woman has come up to the counter and is being served by my coworker. I am waiting at our second till for our next customer. We don’t have a scanner; we enter the prices manually on the till.)

Customer: “Hi there! Can I get this—” *a filled roll* “and a chocolate éclair, please?”

Coworker: “Certainly. That comes to [amount].”

Customer: “That’s wrong.”

(My coworker, confused, cancels the order and rings it up again. It’s the same price. She explains the prices of each item to the woman.)

Customer: “No, that’s wrong. The éclair is [amount].”

Coworker: “We’ve recently increased our prices. They are now [higher amount].”

(I realise that she is a customer I’ve had before. Another coworker had a similar argument with her, and our boss unofficially changed that price back to get rid of her.)

Customer: *to me* “Do you recognise me?”

Me: *shaking my head* “We get a lot of customers walking through those doors.”

(I turn to serve another customer, and my coworker walks out to the front of the shop and shows the woman the sign for the éclairs. She pays the full amount.)

Coworker: *to me* “She said she wasn’t impressed with your attitude.”

Me: “Attitude? I told her the truth. I didn’t recognise her.”

(Haven’t heard from her since.)

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