Echo Tango Phonetic Home

(I work for an online jewellery company. We offer a customer design service. A customer calls up asking to speak to one of our custom design specialists.)

Me: “Hi, I’m [My Name] from [Jewellery Company]; how can I help you?”

Customer: “Hi, I am interested in your custom design service. Is there anyone I can speak to?”

Me: “Sure, I can give the name and number of one our specialists so they can discuss some ideas with you.”

Customer: “Okay, what’s their name?”

Me: “Pritesh, as in P for Papa, R for Romeo, I for Indigo, T for Tango, E for Echo, S for Sierra and H for Hotel.”

Customer: “Wow that’s a long name!”

(I’m slightly confused by this as Pritesh doesn’t seem that long.)

Me: “What do you mean, sir?”

Customer: “Well, that’s a lot of middle names to have: Pritesh Papa, Romeo, Indigo—”

Me: “No, sir! I was using phonetic to help spell his name. It’s P-R-I-T-E-S-H.”

Customer: “Well, why didn’t you say that!?” *hangs up*