EBT For HBO
Cable Company | Right
| June 12, 2014
(A customer has called to make a payment with a credit card.)
Me: “Yes, ma’am, your bill total is [amount]. What credit card will you be using today?”
Caller: “My credit card number is…”
(The caller starts reading off a credit card number that starts with the number 5, which is a Mastercard, but I notice that what she is reading is over 16 digits long.)
Me: “I’m sorry ma’am, but the credit card number you gave me is too long. Is it a Master Card?”
Customer: “No, it’s EBT.”
Question of the Week
Have you ever served a bad customer who got what they deserved?