Ebola, E-Coli, And Strep, Oh My
(A customer orders a vegetarian pizza and he insists that we put quadruple cheese on it.)
Me: “Well, I would not recommend that, sir, since the dough won’t cook properly if we do.”
Customer: “I don’t care; it’s what I want!”
Me: “Okay, then…”
(I make the pizza the way he wants it and he takes it home. About a half hour later the guy calls back demanding to talk to the manager.)
Me: “I am sorry, sir, but we close soon and the manager will not be in until tomorrow. Is there something I can help you with?”
Customer: “Your pizza made us all sick! We took one bite and now we all have salmonella! I want my money back!”
Me: “Umm… sir, salmonella is caused by meat or raw eggs… and you got a vegetarian pizza. Also it would probably take longer than the time you had to eat it to get sick.”
Customer: “Fine! We got… streptococcus!”
Me: “We gave you strep throat… with a pizza?” *I think he meant staphylococcus*
Customer: “No, no… it’s… I know what it is… it’s Ebola!”
Me: *at this point I am trying not to crack up* “So… you have a hemorrhagic fever? I would highly recommend you going to the doctor and not bother to call us, sir. But I think you mean E coli… and that comes from under-cooked meat or contaminated food… and it takes about two to three days to show symptoms… Now, if you are talking about the under-cooked dough, I warned you about that, but the worst you could get from that is maybe a little indigestion.”
Customer: “How do you know about all those diseases?!”
Me: “It was a slow night last night and I read one of our food prep guides, and it had a section on food poisoning and how to avoid it… Now, is there anything else I can help you with, sir?”
(By this point I am putting on my sweet-as-pie voice.)
Customer: *long pause and then a sheepish voice* “No… thank you. Have a good night.” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.