Eating Them Was A Missed-Steak
(A customer hands me an empty, smelly meat package that once held a value pack of steaks.)
Customer: “I would like to return this steak. It was awful and grainy.”
Me: “Ma’am, there must me a product to return in order for me to process it. There are no steaks in this package.”
Customer: “I know. We ate them. But they were awful.”
Me: “Ma’am, I’m sorry you did not like the steaks, but we must at least have a significant unused portion to process a return.”
Customer: “But we ate them. We didn’t like them and I want my money back. I don’t know why you are giving me a hard time. I am a customer and I am not satisfied!”
Me: “I’m sorry. I cannot process a refund based on an empty food wrapper.”
Customer: “Who is the manager here? I want to speak with a manager!”
Me: “I am the manager.” *points to name tag*
(The customer struggled for a moment with what to say.)
Customer: “I’m calling corporate!”
Me: “Okay. Have a nice day.”
Question of the Week
Have you ever served a bad customer who got what they deserved?