Eating Them Was A Missed-Steak

, , , , | Right | June 4, 2017

(A customer hands me an empty, smelly meat package that once held a value pack of steaks.)

Customer: “I would like to return this steak. It was awful and grainy.”

Me: “Ma’am, there must me a product to return in order for me to process it. There are no steaks in this package.”

Customer: “I know. We ate them. But they were awful.”

Me: “Ma’am, I’m sorry you did not like the steaks, but we must at least have a significant unused portion to process a return.”

Customer: “But we ate them. We didn’t like them and I want my money back. I don’t know why you are giving me a hard time. I am a customer and I am not satisfied!”

Me: “I’m sorry. I cannot process a refund based on an empty food wrapper.”

Customer: “Who is the manager here? I want to speak with a manager!”

Me: “I am the manager.” *points to name tag*

(The customer struggled for a moment with what to say.)

Customer: “I’m calling corporate!”

Me: “Okay. Have a nice day.”

1 Thumbs
  • Myrsky

    “Ma’am, there must me a product”
    Typos should be corrected before releasing the posts…

    • Chris Brendisi

      It’s always so easy to criticize someone else’s mistake. It must be nice being so perfect. Oh wait! You’re not. You only use an ellipses when you’ve omitted words.

      • Velma

        A little overkill for someone correcting a spelling mistake. An official site should be proofread. User comments don’t have to be. And you don’t only use ellipses for missing words. If you’ve ever been a writer, you would know that.

      • Sal Wolffs

        Only in formal writing. An ellipsis (ellipses is plural) to indicate “trailing off” or “meaningful silence” is well-established in informal writing, as well as in some formal handbooks of style (e.g. the Associated Press Stylebook). Register matters.

        Remember how frustrating nitpicky teachers used to be, especially when, later, they turned out to be wrong about the matter themselves? Don’t be like them. If you must correct someone, check whether you’re right first.

        • Chris Brendisi

          I don’t have to check. “An ellipsis is a set of three periods ( . . . ) indicating an omission. Each period should have a single space on either side, except when adjacent to a quotation mark, in which case there should be no space.” ~The Punctuation Guide

          • Sal Wolffs

            Read again what I said. Very first sentence. Now check the sources and tone of the guide you quoted. Note how they explicitly address informal usage, quite briefly, before going on to quote The Chicago Manual of Style. I tell you you’re incorrectly applying formal rules, and you keep insisting Myrsky broke the rules of formal writing.

            Quoting a guide on formal writing here doesn’t make you any less wrong, it just shows you missed the point completely. “I don’t have to check” indeed. Nor read, apparently.

          • Difdi

            Given the way the human brain works, the best clue that you are wrong about something and need to fact check yourself is the feeling that you know beyond any doubt that you are right.

      • Flami

        “an ellipses”

        How ironic…

  • Souless night

    ma’am if they were so bad why did you eat them?

    • Roq

      Customer might be of a canine persuasion.

  • Kathy Plester

    My husband used to be a waiter and he could always tell people who just wanted a free meal because they’d complain about how ‘utterly disgusting’ the food was but they had eaten most of it, while those who genuinely did have a problem would have taken one or two bites and immediately said something instead of waiting until they had finished all but a few bites. Those people got refused for the same reason.

    If it is so bad that you want your money back, you wouldn’t eat it.

    • Heather Davenport

      I had a customer literally lick the plate clean (as in, picked it up and licked it) complain that it was the worst thing she’d ever eaten and she wasn’t going to pay for it. Fortunately, my manager was awesome and dealt with her.
      The only time i took people who ate most of something seriously was in some unusual circumstances. One poor customer found mold on his bread only after he’d eaten most of it and gotten to the less gravy covered corner >.<. He was very polite despite his horror and definitely didn't have to pay.

      • Kathy Plester

        Oh my god that is ludicrous!

        Yeah there are some genuine circumstances. You can usually tell those.

    • Alison Steiner

      Oh I hear ya went to Costco a few days ago with my mom and we did a little shopping then I bought us a couple slices of pizza and her a smoothie and a drink and me a frappe. The smoothie was gross and she told me to taste it and I gagged too. My mom didn’t want me to go back on line for a refund so I told her I wasn’t but I did spend 3 bucks on it and I was getting my money back. I did get it back since they could see only like 2 sips were taken.

      • Kathy Plester

        Yeah see this is exactly it. It tasted gross – you only took 2 sips. You wouldn’t have drunk half or all of it and then gone ‘this was gross give me my money back!’ I don’t know why people think they can get away with obvious scams.

        I mean yeah, as has been commented it might be you ate it and then near the end found mould you have missed before or found a bit that wasn’t cooked properly like the rest of it – but you can’t eat the whole thing and then say it tasted bad. It obviously wasn’t that bad.

        • John L

          ” I don’t know why people think they can get away with obvious scams.”

          Because they do….

          • Kathy Plester

            I can only imagine it is because they think they are a genius or something – in their mind they are a master con artist pulling off the equivalent of Oceans Eleven when really they’re just … well … idiots.

          • Difdi

            It’s called the Dunning-Kruger Effect. Since one of the traits that collectively make someone competent is the ability to accurately judge (in)competence when you see it, incompetent people almost always have a hugely inflated opinion of their own competence.

            You can usually spot someone suffering from Dunning-Kruger because they will commonly decide that anything they don’t understand is completely stupid. Usually at high volume.

          • Kathy Plester

            Oh wow I didn’t know this had a proper name. LMAO I would think a high percentage of people on the internet have this condition.

          • Cody Ranney

            Hello I am a Nigerian prince….. Somehow that one still works.

      • Mechwarrior

        Costco’s smoothies are terrible. All they do is stick some fruit topping on some frozen yogurt and put it in the blender for a little bit. Since their fruit topping is pretty low quality to begin with, it’s no surprise that their smoothies are so poor.

  • Cave Johnson

    “We can’t do anything on our end, you’ll have to talk to the manufacturer.”

    • “There’s nothing we can do, either. Talk to the farmer.”

      • Cave Johnson

        “There’s nothing I can do either. I’d tell you to talk to Bessie but, well…”

  • Luke Green

    If it were so awful, why would you eat it all?

    • Vira Vandom

      Some people are brainwashed that they have to eat everything on their plate, even if they don’t like it. Can’t tell if it’s that or she was trying to scam the store, though.

      • Luke Green

        I reckon it was a scam. They never work though, not those kinds of scams. Nice try.

      • Ophelia

        Yeah, that’s what my parents taught me to do when I was little. Neither of my parents had any knowledge of cooking (though in different ways–my father had latent skill but never bothered to remember any recipes so he did all his cooking on the fly, my mother was never taught how to cook and strictly believes in the “if it tastes good, it must be bad for you” concept), so they always fed me intentionally bland and/or monotonous food, but they also share the belief that food must not be wasted, so I was always disciplined if I didn’t completely clean my plate. Both of them grew up in conditions where food was scarce and you could only eat what was available, which is why they would feel so strongly about not wasting food–every meal was something to be treasured and appreciated, and you were grateful that you got to eat at all.

        It was a problem when I was little because my father shopped for groceries only at wholesale places like Costco and Price Club. When the expiration date drew close, as it inevitably did, my father wolfed down whatever remained of the food and gave us all heaping quantities of it, forcing us to eat it all. My mother had her limits though–one time, it was the butter that was close to expiration, so my father spent his day scarfing down heavily buttered toast (like, as in three tablespoons per slice), and she yelled at him for like an hour when he attempted to give me some of those slices.

    • EricKei

      Sadly, this leap of logic doesn’t apply to pizza place customers, either. Every store seems to have a few customers who claim to NEVER like the pizza they ordered, yet they finished it all anyway, and order again and again and again…often by using the free pizza cards Corporate insists on giving them for some reason. They never complain about the free ones, though…Only the ones they actually paid for.

      • John L

        I remember this story I read on one of these types of site. It was a pizza place and one customer would always call and complain that the pizza wasn’t well done enough. The pizza maker decided to be a smart ass and ran it through the cooker three times. It was so hard that he couldn’t scoop it up properly and it dropped and rolled like a wagon wheel on the floor. He quickly scooped it up and sent it out for delivery.

        He got a call and guess who it was?

        He told them they finally learned how to cook a pizza correctly!


        • EricKei

          Place where I used to to work had a customer (always came in to pick up his orders) who would ask us to run the pizza back through the oven if it had been through less than twice, all the way (~10 minutes at 500F+). He specifically wanted them totally BURNT. Sounds like he was a kindred spirit to the guy from the story you saw. Nice fellow, though 🙂

  • Jelaza

    Maybe they were awful because they were cooked wrong.

    • Vira Vandom

      I know, right?

      Steaks are supposed to be cooked low and slow. Mine turn out juicy every time.

      • Vicemage

        Low and slow? For steak? Low and slow is for meats like brisket, which needs its fat cap to render and seep into the rest of the meat to tenderize it. Steaks go hot and fast; it takes me about 5-6 minutes once the pan is hot to cook a steak, and it’s perfectly medium rare and juicy every time. (That time doesn’t count resting before and after cooking.)

        • Kathy Plester

          Depends how you want it (or it is certainly so in my experience anyway). My husband likes his done well so I cook it low and slow (well more medium than low) so it’s not too tough, but I like mine medium so mine gets cooked hot so the outsides are juicy and brown but the middle is bloody and is about the same cooking time as your say.

          • TicToc

            That sounds more rare than medium. Medium rosa in the middle.

          • Kathy Plester

            I think it’s actually counted as medium rare – it’s a little pink but with some red also. Sort of best of both worlds.

          • Vicemage

            That’s a legitimate reason to cook a steak more slowly (anything to salvage well done, after all), but I’d still argue that, since steaks are tastier when cooked no more than medium, they should still be cooked fast and hot like you and I do our own.

            It’s always easier to cook a steak wrong than right, though, so if the customers weren’t trying to scam the store, they probably did cook their steaks wrong. Calling them “grainy” makes me feel like they may have been over-seasoned.

          • Kathy Plester

            Oh I don’t disagree it was a scam – probably because they didn’t cook it right.

            Also, you or I might find steaks tastier that way but some people do genuinely enjoy steaks cooked well (provided they are cooked properly and not tough). It’s a preference and no more or less legitimate. I’d personally agree anything less than medium I’d rather not eat. Pink in the middle at the very least for me, but I know some people don’t like that and that’s fine.

            It’s a little like there was a guy I used to work with who used to annoy me because I take milk in my coffee – just a little – and he’d always snidely tell me that because of that I didn’t ‘really’ like coffee – I just liked the idea of drinking it (he said the same to anyone who put sugar in it as well). Like fuck off man and let me drink my coffee how I like.

          • Atlessa

            “steaks cooked well”

            I can’t eat steak.

            That is… I can’t eat raw meat. It makes me sick.
            I also don’t like beef.

            … but even I know that “steak cooked well” is an oxymoron. That once it is cooked well, it is no longer a steak.
            Call it a fillet or a medallion… but a steak it is not.

          • Illogically

            To my knowledge, those are all cuts, not preparation methods. Steak is a general term for certain cuts of meat. ‘Fillet’ is a thinner cut, medallions are usually small and round cuts. “Steak cooked well” is usually jokingly referred to as an oxymoron because cooking those cuts well usually makes them dry, chewy and unflavorful, but it can be done.

          • Kathy Plester

            A steak is a cut of meat not ‘something which must have blood in it’. You can get chicken steak too. Want to eat one of those a little raw in the middle …?

            Medallion and fillet are different cuts of meat. It has nothing to do with how it is cooked.

            That said I know America call their cuts different things and have different ones BUT the name of the cut ‘steak, fillet, medallion’ etc STILL should have no bearing on how it is cooked.

            I say this having asked a friend who is a chef, and whose brother is a
            butcher and he confirmed this to be the case, certainly in the UK.

            I don’t know who told you that but I do know well cooked steak gets a bad rep because most people who try it have tried it not cooked well so it is tough so perhaps this sentiment comes from the whole ‘why bother having a steak if you are going to ruin it – well done is not steak at all’.

          • Hahn Ackles

            Tastier is still a matter of opinion. 😛

            I know I’m (by a long shot) the minority, but I like my steaks browned all the way through and slightly blackened on the outside. Charcoal adds a nice zing to the taste, and I hate the texture of red meat.

            I’ve hate waiters look horrified when I ordered steak before, and it’s rare (haha, pun) to find a restaurant that will actually cook my steak as well done as I like it.

            I agree that well done is hard, though – there is a fine line between fully cooked and leather. I will still take leather over pink, though. 🙂

          • I Troll Libtards

            Why bother with steak if you’re going to ruin it?

          • Rose Gibson

            My husband likes his steak rare. He would be happiest if it was still mooing. Me? I like mine medium. When I was younger and I ordered steak at a restaurant, I ordered medium well. But once I got older, my husband recommended I try it medium, as I would tell him about how it was a little dry. I ordered it medium at a restaurant one time, and never went back (well, I had to go back when I was pregnant due to the whole “needing to be cooked all the way through”. But after that, I never went back)

            When my husband or I makes steaks for dinner, his is cooked hot and fast. Mine i start at a higher heat to sear the outside, then I lower the temperature so it doesn’t burn. I really wish we had a grill. Stove top works and is still delicious, but grills make steaks taste soooo much better.

          • Kathy Plester

            Yeah well done gets a bad rep because it is so hard to get right – one second out and it’s just chewy and tough.

            I have one of those griddle pans – a frying pan with little grill ridges so it’s almost like a grill. It also has these little circles that distributes heat evenly across the pan. Expensive but best two pans I ever bought. Perfect meat every time and due to the coating you don’t really need any oil. If you can get a hold of one – and it has to be a GOOD one the cheap ones are a waste of money – they are a great investment your taste buds will thank you for.

      • Ainoko_Ironrose

        Steaks can be cooked low and slow or hot and fast depending on the cut, your taste and your skills.

        My favorite method of cooking steaks is hot and fast, then low and slow (every time the steaks come out so tender they fall off the bone)

    • Siirenias

      Sounds to me like it was simply freezer burned. Grainy meat can happen if large ice crystals form, separating muscle fibers. Or whatever.

  • Serabeth

    I mean, if you want to give the customer the benefit of the doubt, I suppose maybe they did not like the idea of wasting meat, no matter how gross it tasted. Maybe they have dogs and gave it to them.

    • NessaTameamea

      Then they should have said so. It certainly sounds less ridiculous than “we didn’t like them but we ate them anyway”. It still doesn’t give them a valid point when demanding a refund, since they still have no evidence that the meat was faulty from the get go, but at least they would sound more reasonable that way and maybe the store employees would have been more willing to listen to their complaint and perhaps give them at least a small compensation for their trouble.

    • KashyaCharsi

      Even then, returning food what still exists wouldn’t be wasting it.

  • zeniawulfe

    I don’t understand people like this. Unless it was rotten/off before or like on the same day you bought it… you don’t deserve a refund. Just because you didn’t like something… yeesh. Chalk it up to a learning experience.

    Heck, even the other day, I bought a container of cut melon for like $4.50 and when I opened it up when I got home, it smelled a little weird and didn’t taste right. I then noticed that the expiry was that day. I could have taken it back I guess, but it just wasn’t worth it to me…

    • EricKei

      “I don’t understand people like this.”

      I do. The vast majority of the time, I understand that they’re lying to try and get free food.

  • Abigail Hermione Irwin

    “Please do. They could use a good laugh.”

  • Kitty

    I had a strange case of “OmG, what the heck kind of taste is that?” with a drink. It was a rice flavor green tea mixture from an Asian market. I tasted it, found the aftertaste strange, but finished it. I buy the flavor sometimes, cause the taste somehow grew on me.

    • Mechwarrior

      I’m suspicious of tastes that grow on you. I mean, athlete’s foot grows on you.

    • Dsru Bin

      But I bet you didn’t try to return it after you finished it, either.

  • Idolchu

    *facepalm* Why would you eat the whole steak then?!

  • I imagine some managers would have caved immediately, but OP clearly realized there was too much at steak.

  • Denton Young

    I hope Corporate told them to go piss off.

  • 白大福

    Did you spine hurt you because it is so strong?

  • bermie

    I wish that I had a large red button that, when I press it, would summon a big burly man from a ceiling hatch who’d bodyslam every idiot customer who think they can get a refund for food that they’ve already eaten into oblivion.

    I will have to sort out some fundamental legal problems but should be worth it.

  • Jane Ennis

    They ATE them? What sort of weird people are they?

  • JDP

    She probably made them well done.

    • Clint

      With ketchup.

  • Nightshade1972

    I remember reading about a woman (not here, elsewhere online) who brought the shrinkwrap and styrofoam tray back to the grocery store, demanding a refund for the roast she bought “because when I cooked it, it turned out tough and dry. I’m not paying that much for a roast I couldn’t eat!” The grocery store manager had to explain to her that it’s not the store’s fault she overcooked the roast, and she didn’t get a refund.

  • Judge Judy uses this as an analogy all the time on her show.

  • Ashley Whitman

    Walmart returns the empty packages, even if you ate the steak XD

  • Dragon Nexus

    I have had literally this exact same exchange with someone.

    Only problem was they demanded to see the manager. Guess what! The manager apologised, gave them a £10 good will voucher and after the customers left he yelled at me for not sorting it out myself and also for wasting his time.

    Shortly after I gave up working the customer service desk.