Eastern Standard Time Travelers
(I received this call shortly after news broke about the emergency landing of a US Airways flight on the Hudson.)
Me: “Thank you for calling customer service. How may I help you today?”
Customer: “Did you hear about the plane that crashed into the Hudson River just a few moments ago?”
Me: “There was a plane crash? Oh, my… was anyone hurt?”
Customer: “No, they all lived. I’m surprised you haven’t heard about it yet. Where are you located?”
Me: “Well, I don’t have access to a television to see the current news. I am in Oregon.”
Customer: “Well, no wonder you haven’t heard of it happening yet. It happened in New York, which is three hours ahead of you!”
Question of the Week
Have you ever served a bad customer who got what they deserved?