Why On Earth Would You Need To Know Where On Earth
(I work in an airport.)
Customer: “How long does it take to get to Glasgow?”
Me: “But you’re in Glasgow.”
Customer: “Duh! I need to know how long it will take to get here.”
Me: “From where?”
(Blank stare.)
Me: “I need to know where you would be departing from.”
Customer: “Why on earth do you need to know that?”
Me: “Because flying from Australia would take considerably longer than if you were to fly from say, Southampton.”
Customer: “That’s stupid. You work in an airport and you can’t even answer such a simple question!” *walks away*
(I saw him approach several other staff, but none were able to help him. He left shouting about how incompetent we all were.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
