Earn Your Rickety-Crickety Rewards Right Here

, , , , , | Right | December 22, 2017

(I work in a well-known national department store. This is my first day on the floor; however, by the afternoon, I am helping customers on my own via register. This customer has a high-and-mighty tone throughout our interaction, and he is the only person who thinks I am incompetent on my first day.)

Me: “Hello, thank you for shopping with [Store]. How may I help you today?”

Customer: “Yes, we’d like to return this purse. It seemed… too small.”

(I proceed with the return, which goes smoothly until I tell him the return value.)

Me: “Sir, you will be receiving $14.77 with this return on [Credit Card].”

Customer: “That sounds rickety-crickety.”

(The man swipes the card and signs.)

Customer: *as he’s signing* “What about my $10 rewards?”

Me: “I’m sorry?”

Customer: “I used a $10 reward with this purchase. Can I have that back? *he points to the original receipt where $10 had been taken off the price from the original purchase due to rewards cash*

Me: “I’m afraid I don’t have the power to do that, sir.”

Customer: “That doesn’t sound rickety-crickety.” *huffs* “That coupon is good until the end of the month!”

Me: “Sir, while this is my first day and I’m not fully accustomed to all transactions, even if I could return that coupon to you, I don’t have that power. However, that rewards coupon has already been used; there is no physical way I can hand back a reward that was used days ago. Those rewards are null, now, anyway, for being used.”

Customer: “That’s not fair! I paid for it! Can I speak to someone higher up than you who will give me it and not waste my time?”

Me: “Sir, that was rewards cash, and yes, you earned it through purchases, but no, that was not extra money you paid. However, if you wish for further assistance, the customer service is on the second floor.” *I give directions for the customer service desk*

Customer: *huffs* “Thank you for pointing out someone smarter than you. I knew this didn’t sound rickety-crickety.”

(He and his wife walk off to the escalators. My direct supervisor comes up to me a few minutes later and I explain what happened.)

Supervisor: “[My Name], you did it exactly right, but you can always call a manager if you need assistance. And what the h*** does ‘rickety-crickety’ mean, anyway?”

Me: “Maybe the opposite of ‘off your rocker’?”

Supervisor: “Well, he definitely was not ‘rickety-crickety’ for still wanting rewards that he didn’t pay for but used already!”

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