E.T. No Phone Home
Call Center | Australia |
Right | April 7, 2012
(I was working in the call center of a telco, troubleshooting and resolving faults in mobile phone handsets and modems.)
Me: “Hello, this is [name], how can I help you?”
Customer: “I want to return a faulty modem.”
Me: “Okay, what seems to be the problem with the modem?”
Customer: “It doesn’t contact the mothership.”
Me: “Sorry?”
Customer: “This modem. It’s faulty. I cannot contact the mothership with it!”
Me: “Um, [company] has never offered nor guaranteed intergalactic coverage.”
Customer: “Fine, I’ll just take it back to the shop.” *hangs up*
