E.T. No Phone Home

| Australia | Technology

(I was working in the call center of a telco, troubleshooting and resolving faults in mobile phone handsets and modems.)

Me: “Hello, this is [name], how can I help you?”

Customer: “I want to return a faulty modem.”

Me: “Okay, what seems to be the problem with the modem?”

Customer: “It doesn’t contact the mothership.”

Me: “Sorry?”

Customer: “This modem. It’s faulty. I cannot contact the mothership with it!”

Me: “Um, [company] has never offered nor guaranteed intergalactic coverage.”

Customer: “Fine, I’ll just take it back to the shop.” *hangs up*

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Needs A Slice Of Common Sense
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