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Dyscalculating How Understanding They Would Be

| Right | March 5, 2017

(I have dyscalculia, basically dyslexia but for numbers. Among some other issues this causes, I occasionally speak numbers in the wrong order, especially if I’m working quickly. Usually the customer and I will laugh it off, but not this guy…)

Customer: “Two packs of [Cigarettes].”

Me: “You got it.” *scans cigarettes and totals purchase to $19.42* “Your total is $14.92.”

Customer: *swipes card and follows prompts, but stops when he reaches the “confirm your total” screen* “What’s this?”

Me: “Oh, that screen asks you to confirm your total before completing the purchase—” *the customer hits “no” and the register returns to asking for payment* “Oh, looks like you hit no. The sensors in the touch screen are a little—”

Customer: “You said my total was $14.92, not $19.42! You’re trying to rip me off!”

Me: “Did I? I’m sorry, I must have misspoken. The cigarettes are $9.71 each after tax, so for two of them it’d be $19.42. I can get your receipt to you, too, if you like.”

Customer: “I’m not paying more than $14.92 for these. This is false advertising!”

Me: *starting to get annoyed that what should be a minute long transaction is getting so out of hand* “Before taxes, the cigarettes are $8.99 per pack. Even IF the register was wrong, which it’s not, I just misspoke, so the total would still not be $14.92. I can sell you the cigarettes for the price they should be, sir, or I can cancel the order, but I cannot sell them to you for less than the cost plus tax.”

Customer: “This is an outrage! You said $14.92!”

(He reaches across the counter and shoves the two packs of cigarettes off it and to the floor, before storming out.)

Me: *after a moment of shock, I cancel the order and put the cigarettes back on the shelf* “Well… next in line, please!”

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