DVDo Or DVDon’t?

A few years back, I was shopping for a Father’s Day gift and decided to buy my dad the DVD of a movie we had seen in theatres about six months before. I went into a chain store well known for its loose return practices and bought it without a problem.

Or so I thought. When I presented it to my father, we realised that A, the plastic wrapping on the DVD case was missing, and B, so was the actual DVD. I took it back to the store, almost certain that they wouldn’t believe my story, but to my surprise, they took the empty DVD case back and refunded me. I bought a sealed DVD and was on my way.

I’m not sure who’s worse: me, for being boneheaded enough to not notice that something was wrong with the first case, or the customer service people for accepting a return that I would have pegged as a scam. I’m pretty sure they thought I was full of s*** but had to follow a “make the customer happy no matter what” policy.