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Dust Off That Jacket For The Brain, Too

, , , , | Right | July 6, 2021

It’s a quiet weekday, around lunchtime, and I’m doing a shift at the cash register. I see a man in a business suit come in with one of our store bags and head in my direction.

Me: “Hello, sir! Did you have a return or exchange you wanted to do today?”

The man sets the bag on the counter and pulls out a hardcover book. The whole time he speaks to me, he’s perfectly polite and never raises his voice, but his tone shows his frustration and annoyance.

Customer: “Yes, I bought this book on Saturday, and when I sat down to read it, I found that it was bound upside down. I know I could just turn it over, but if I spend this much on something, it shouldn’t be messed up. So now I’ve had to use my lunch hour to come all the way back here…”

As he’s speaking, I slip the dust jacket off, see that the title stamped on the book’s spine is upside down, flip the book over, and put the dust jacket back on.

Customer: *Notices what I’ve done* “Oh, good grief. Am I the stupidest customer you’ve ever seen?”

Me: *Laughing* “No, sir, sorry. This is not even in my top ten! Since you’re here, maybe you’d like to stop by the café, so you don’t miss lunch?”

Customer: “Hey, good idea!”

He submitted a good survey for me!

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What has a customer done that made you lose hope for humanity?

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