Dumb&Dumberest
(I work at an IT helpdesk that supports store managers. A manager calls in about problems with their telephone system.)
Me: “Can you tell me what model equipment you guys are using?”
Customer: “I don’t know what kind it is.”
Me: “Can you read me what the label says on the unit?”
Customer: “It says A… T… something in Chinese… and another T.”
Me: “Chinese?”
Customer: “I’m gonna unplug it.”
Me: “No, wait. Don’t–” *call disconnects*
(Since he disconnected his entire telephone system, we couldn’t contact the store and had to drive down to talk to them personally. We ended up having to hire a third-party tech to go out and plug that device back in and reconfigure the entire system. Apparently, they don’t have the ampersand in Alabama.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
