Duh-UI

, , , , , | Right | July 9, 2020

Customer: “Yes, I would like to buy insurance for me and my husband, please.”

Me: “Okay, I’m going to need some information. What are your names and current address?”

The customer gives me their information.

Me: “Do either of you have any arrests on your records?”

Customer: “No.”

I look them up on my computer and find out that the husband has been arrested for DUI.

Me: “I’m sorry, but it seems like I’m going to have to deny coverage for your husband because he has been arrested for DUI.”

Customer: “Oh, yeah. You’re not supposed to count that; it wasn’t his fault.”

Me: “Not his fault? And how is that exactly?”

Customer: “Our lawyer said that it would be expunged from his record.”

Me: “Well, it sounds like you need to get in contact with your lawyer about that before I can approve your coverage.”

Customer: “Oh, okay.” *Click*

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