Duh-UI
Customer: “Yes, I would like to buy insurance for me and my husband, please.”
Me: “Okay, I’m going to need some information. What are your names and current address?”
The customer gives me their information.
Me: “Do either of you have any arrests on your records?”
Customer: “No.”
I look them up on my computer and find out that the husband has been arrested for DUI.
Me: “I’m sorry, but it seems like I’m going to have to deny coverage for your husband because he has been arrested for DUI.”
Customer: “Oh, yeah. You’re not supposed to count that; it wasn’t his fault.”
Me: “Not his fault? And how is that exactly?”
Customer: “Our lawyer said that it would be expunged from his record.”
Me: “Well, it sounds like you need to get in contact with your lawyer about that before I can approve your coverage.”
Customer: “Oh, okay.” *Click*
Question of the Week
Have you ever served a bad customer who got what they deserved?