Dude, Where’s My Car?

Our product uses Google Maps. Please note that we are not Google; we just have their mapping service embedded into ours. Being Google Maps, one of the options is satellite view.

Caller: “Your maps are out of date!”

Me: “We use Google Maps, so all our data is sourced from them. Can you explain what about it is out of date?”

Caller: “I live in [City], and when I look at my home on your tool, I can see my car outside the house. But now I’m on a road trip and staying at my friend’s house. We checked it out, and we can see his car outside his house on the map, but there’s no sign of mine!”

Me: “Well, those are satellite photos, not live images, so—”

Caller: “—I know that! I’m not an idiot! But I’ve been here all morning, and it hasn’t refreshed. When are you going to fix it?!”