DSC = Doesn’t Seriously Comprehend

(I work in an investment office, answering questions from investors and handling paperwork such as address changes and redemption requests. The previous week, I had sent this investor a redemption package and he emailed in with a few questions, so this exchange was done via email. Note: DSC stands for deferred sales charges.)

Investor: “I’m pretty sure that if I redeem my investment, I’m free of any DSC charges, but are there any other fees I should be aware of if I redeem?”

Me: “Other than possible DSC charges, there are no fees for redeeming. However, you should re-read the share terms we sent you just to confirm, as each product is different and has different redemption terms.”

Investor: *emailing back* “That’s great! I just have one more question: What are DSC charges, exactly?”