Dropping The Call And Dropping The Ball

, , , , | Working | June 23, 2020

I’m running a couple of minutes late for my 7:00 am dentist appointment. I hate getting up early and am no good at it, but my commute is about an hour so it’s the only way to have no significant hours off from work.

As I head for the dentist’s front door, my phone starts ringing. I dig it out of my pocket and see that the display says, “Dentist,” but after two rings total, before I can answer, it stops.

It’s a bit odd, but I walk in and see nobody at the reception to announce my arrival, so I just take a seat.

After five or ten minutes, I see my regular dentist walk in. I figure they must have called me that he was late, considering that I had the earliest appointment possible.

After about twenty more minutes of waiting, a receptionist or assistant finally walks into the lobby and has some discussion with another patient. After they finish, I decide to ask her when the dentist will see me.

Assistant: “Oh, you were late and the dentist has just started treating the next patient.”

Me: “I see. Can I go in after this patient since I only need a checkup?”

Assistant: “No, we’re swamped for the morning and the current patient is in for a big treatment, it will take at least ninety minutes.”

Me: “Well, that’s inconvenient. But I was only two minutes late and there was nobody here to check me in.”

Assistant: “Oh, yes, we did call you.”

Me: “Yeah, my phone rang twice. Then it stopped and I walked in here.”

Assistant: “Ah, yes, there’s an issue with the phones here; sometimes they just randomly drop the call.”

Me: “Right, so I didn’t have any chance to answer your call, which you knew dropped because of a technical issue on your side. I couldn’t check in when I walked in right after, and in the nearly half-hour I was sitting here, nobody checked the lobby or tried another call.”

Assistant: “Correct. Would you like to reschedule for 4:00 pm today or some other day?”

And that’s how I learned to be fifteen minutes early for dentist appointments.

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