Drop(out) The Bomb
(I live in a small town; as such, little stories such as ‘so and so made this all star team’ or ‘this person went to a university’s honor band” frequently appear in the newspaper. During high school, I was part of the later group until I started university, where my name would continue to appear in the Dean’s List published at the end of each semester. At this moment, university has been out for a week, while the high schools are finishing up their school year.)
Customer: “Hey, why aren’t you in school?”
Me: “Beg pardon?”
Customer: “It’s 11:00 AM; not even the students with special privileges to work during school hours should be out yet! Why are you not at [school] and working here for?”
Me: “Sir, I graduated a few years ago.”
Customer: “No, you didn’t! I just saw your name in the paper for some fancy list.”
Me: “Oh, you mean the Dean’s List? Yes, I’m happy that I got on it this semester; I was taking a full load of classes!”
Customer: “You shouldn’t be done yet! School doesn’t finish for another three weeks.”
Me: “Sir, I no longer attend [high school]. Instead, I—”
Customer: *shocked* “You dropped out?! After all those times you were in the paper for music and smart stuff? What in the world possessed you to do that?!”
Me: “I didn’t drop out sir. I just—”
Customer: “Where is your manager? I need to talk to him about hiring drop outs, even if they appear to be smarticle like you!”
(yes, he did use the word ‘smarticle’.)
Me: *pulls university ID card out of pocket wallet* “Please read the date this was issued.”
Customer: “Summer 2010?”
Me: “Yes. Now, why would I have a university ID card?”
Customer: “Because you go to that university?”
(I wait.)
Customer: “Oh… yeah. That was the college list, wasn’t it?” *gathers up items, pays, and leaves*
Question of the Week
Have you ever served a bad customer who got what they deserved?