Driving You Bananas
(I work at a small ice cream parlor inside of a supermarket. We have two different flavors each day, and I have a twenty-inch sign right in front of me saying what two flavors we are selling on the given day.)
Sign: “Today: CHOCOLATE & BANANA.”
Customer: “Strawberry.”
Me: “Excuse me?”
Customer: “I want strawberry. Do you have it?”
Me: “Madam, the fruit section is–” *gives directions to the produce section*
Customer: “I want ice cream.”
Me: “Oh, okay. Which one would you like? Today we have chocolate and banana flavor.”
Customer: “Strawberry.”
Me: *starting to understand what she wanted earlier* “I’m sorry, we don’t have that flavor today. Would you like the chocolate or the banana one?”
Customer: “Ugh. But you don’t have strawberry.”
Me: “No, I’m sorry. I think we are going to have it again on [day].”
Customer: “But I want my ice cream.”
Me: “Okay… Well.. Would you like to try the banana one or the chocolate one?”
Customer: “Whatever.”
Me: “Excuse me?”
Customer: “Just whatever. Give me some ice cream.”
Me: “Umm… You have to choose, ma’am.”
Customer: “I don’t care.”
Me: “So… I guess I can recommend the banana one?”
Customer: “Then give me the banana one.”
Me: “Okay, and would you like big or small?”
Customer: “Banana.”
Me: “Yes, yes, but what size? Big or small?”
Customer: “Just give me a bit.”
Me: *screaming inside*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
