Driven To Distraction, Through And Through
(I’m in the drive through of a popular fast food chain getting breakfast.)
Cashier #1: “Welcome to [restaurant]. Can I take your order?”
Me: “I’d like a bacon and egg muffin, a hash brown and a small lemonade.”
Cashier #1: “Sorry, could you repeat that?”
Me: “Yeah, it’s a bacon and egg muffin, a hash brown and a small lemonade.”
Cashier #1: “Okay. That comes to $15.**”
(Note: this is about three times what it should cost.)
Me: “How much?”
Cashier #1: “$15.**.”
Me: “No, it’s not. I want one bacon and egg muffin. One hash brown. And one small lemonade.”
Cashier #1: “Um…”
(After some muffled noises come from the speaker, a different voice comes on.)
Cashier #2: “It’s $5.**. Please drive through to the second window.”
(I pull up to the window and wait for my order. A cashier comes over, opens the window and holds out a hot drink.)
Cashier #3: “Here’s your cappuccino.”
Me: “I didn’t order that.”
Cashier #3: “Oh. What did you order?”
Me: “A bacon and egg muffin, a hash brown and a small lemonade.”
(She closes the window and disappears. A short while later, she returns holding a cold drink and a bag of food.)
Cashier #3: “Here is your order.”
(She hands me the bag, closes the window and heads back into the restaurant. I have a quick look in the bag and it looks right so I drive off. It’s not until I’ve driven a couple of blocks that I realise I hadn’t paid for it!)
Question of the Week
Have you ever served a bad customer who got what they deserved?