Drive-Thru Staff Who Can’t Get Their Orders Right Get Into A Bit Of A Pickle
(I live a couple minutes away from a locally-owned fast food joint. They’re somewhat renowned for subpar service, but the food is pretty good, so my husband and I put up with it. Since we’re both picky eaters, I’m obsessive about double-checking our order. I pull up to the drive-thru and order our usual.)
Me: “Hi. I’d like a number one, plain, with cheese, and a chocolate malt. And another number one, pickles only, no cheese, and a [soda].”
(The employee reads the order back perfectly, mirroring the correct order I see on the screen. I pull up to the window, pay, and check the order on the receipt. Everything is definitely correct. I get our food and drive home. We open our burgers, and neither is correct. His has cheese but tons of veggies — easy enough to fix. Mine, however, is dripping with even more mayo and ketchup than they typically use on burgers. I take mine back and run inside the restaurant, since the drive-thru is now packed.)
Me: *presents the burger and receipt* “Hi! I just went through the drive-thru, and when I got home I realized neither burger matched the receipt. One was salvageable, but I need this one replaced. Can I get a plain number one burger with pickles only?”
Employee: *starts punching buttons on register* “Okay, so just one burger with pickles…”
Me: “Oh, I’m sorry, I’m not going to pay for a new burger. I just need you to give me the burger I paid for in the first place.”
(The employee looks panicked, then runs over and whispers to a manager, who I recognize as the one who handed me my order at the drive-thru.)
Manager: “So, you want us to give you a free burger? You couldn’t eat this one?” *opens burger wrapper and waves the soggy burger at me*
Me: “I’m really sorry; I just can’t eat a burger dripping with sauces I hate. Can I just get the burger that’s listed here on the receipt?”
(The manager snatches the receipt out of my hand, and stomps back to kitchen. She returns a couple minutes later, and smirks at me as she hands me a bag.)
Manager: “There, one plain burger with pickles.”
(She literally ran back into the kitchen as I tried to thank her. I was really worried that someone had spit on my burger, but being pregnant, starving, and grateful that my burger was indeed completely covered in pickles, I decided it was a risk worth taking!)