Drive-Bye-Bye
(Occasionally in the drive-thru, we’ll have someone trigger the system that lets us know there’s a customer there, but, since there’s a through lane right next to it, they’re just driving around. Over this summer, we have a sub-manager at our store. His normal store is downtown, while ours is in the suburbs. The drive-thru dings.)
Me: “Hi, welcome to [restaurant], what can I get for you?”
(At this point, we can see the customer has driven around.)
Sub-Manager: “It’s a drive-by!”
(We all stare at him.)
Sub-Manager: “…and at my store, everyone would’ve hit the floor!”
Question of the Week
Have you ever served a bad customer who got what they deserved?