Dripped Up By Honesty
Call Center | Working
| October 31, 2012
Me: “Hi, my phone has been acting weird ever since I got it wet, and I’d like to purchase a replacement of the same model.”
Rep: “Unfortunately, we can’t replace your phone for free if you got it wet.”
Me: “I know that. I don’t want a free phone. I want to buy a replacement.”
Rep: “I’m sorry, but your warranty was voided by water damage and you are not eligible for a free replacement.”
Me: “I realize that. I don’t want a free phone. I want to PAY you with MONEY to get a new phone.”
Rep: “Oh… oh! Well, I just don’t hear that very often. Sorry, I wasn’t really listening!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
