Drinks Whatever A Spider Can
(This takes place while I am on headset in our drive-thru.)
Me: “Thank you for choosing [Store]! My name is [My Name]. How may I serve you?”
Customer: “I would like a chicken biscuit. And, let’s see… Do I want anything else?”
Me: “Would you like to try a cinnamon cluster today?”
Customer: “A cinnamon cluster? I don’t like cinnamon… Nah, I’m just messing with you. I’m taking this to my wife.”
Me: “All the more reason to get something sweet.”
Customer: “You mean I’m not sweet enough?”
Me: “Well, it doesn’t hurt to have that extra boost.”
Customer: *laughs* “You have a good point.”
Me: “Can I have a name for your order?”
Customer: “Well, what do I get out of it?”
Me: “I’m sorry?”
Customer: “What do I get out of it if I give you my name?”
Me: “Um… we’ll give you the right food at the window.”
Customer: “Well, I don’t have one.”
Me: “Does that mean I get to make one up then?”
Customer: “Sure.”
Me: “Okay, then. You’re Spider-Man today.”
Customer: *starts to sing the Spider-Man theme song*
Me: *starts laughing* “Your total comes to [total] and we’ll be happy to serve you at the window.”
(When the customer pulled up to the window and was addressed as Spider-Man, he started to sing the song again. It gave all of us in the drive-thru corner a good laugh and I made sure to tell him that he made my entire day.)
Question of the Week
Have you ever served a bad customer who got what they deserved?