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Drawing To A Conclusion

| Right | August 7, 2016

(We have a self-service coffee machine, which has caused a lot of confusion with the customers about which button to press. We’ve put really clear markings to the machine to lessen the “problem,” we hid every unnecessary button with white stickers, and someone has drawn arrows on them to point at the only button a customer needs to press. We also have two different card readers at the checkout, labeled with multiple stickers so people would know which one to use.)

Customer: “This must be a joke. Are you making fun of your customers with all these markings on the coffee machine?”

Me: “I’m sorry; I guess someone has got a little carried away with the drawings. You wouldn’t believe how often people still ask what to press though.”

(Customer chuckles a little and comes to checkout to pay their stuff.)

Customer: *totally oblivious now* “So, which card reader should I use?”