Dramatic Customers Want To Serve The Tea

, , | Right | May 12, 2020

I work in a tea shop. An older woman comes into the store asking about tea for a friend. I assist her in making a selection, and I explain that we sell the loose tea by weight.

Customer: “What’s the smallest amount I can buy?”

Me: “The minimum we sell is 2 ounces, which is roughly one scoop.”

I show her a scoop.

Customer: “Let me get one scoop, then.”

I put one scoop in the container and weigh it.

Me: “That’s about 2.8 ounces, which would come to [price]. Is that okay?”

Customer: “Yes, that’s fine.”

She pays and leaves. The same customer comes back twenty minutes later.

Me: “Back again so soon?”

Customer: “I was looking at my bill, and I noticed you sold me almost three ounces when I asked for two. Why did you do that?”

Me: “Ma’am, I did tell you when I weighed it out that it was over. I can easily give your money back for the excess if you li—”

Customer: “I don’t want to return it! I am perfectly happy with the tea I bought for my friend. I just want you to know that selling me more than I asked for is a very nasty way to do business. And I think it was just very nasty of you!”

The customer storms out.

Coworker: “Did she just come back in here to complain about a purchase she was happy with?”

Me: “Yep, that’s what just happened.”

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