Dramas In Pajamas

(I am on the tills. A woman comes to me and takes a two-pack of girls pyjamas out of a bag, with a receipt, and hands them to me.)

Customer: “I need to return these; I bought them for my granddaughter for Christmas and they were too small.”

Me: “The return period for Christmas gifts is now over, but I can either exchange them or give store credit at the current till price.”

Customer: “But I have my receipt, and I was told I could return them until the end of January.”

Me: “The last date for return on the receipt was the 25th of December, but we extended it to January 14th, which was posted around the shop, including where you queue and even on the till counters.”

Customer: “Well, I was ill when I bought them so I probably didn’t read them.”

Me: *internally* “And?” *out loud* “Well, they are coming up at £9.00, so as I said, it’s either an exchange or vouchers at till value.”

Customer: “But I paid more than that and I have my receipt.”

(She paid £10.50. Mentally banging my head on the counter, I explain again.)

Customer: “No, I am going to look into this. I have my receipt and they are too small, so you have to refund them. I know my rights.”

Me: “Actually, returning something because it is too small is not included in your statutory rights.”

(She just huffed and grabbed the pyjamas and receipt before stropping off. Just to make clear, I don’t get rude or stroppy with customers; I stay polite, which I think annoys them as they can’t complain I have been rude or stroppy to them. I was being nice. I could have actually refused to return them as she had had them so long over our return policy. And all over £1.50…)