Drama Queen Meets The Queen’s English
(I am just arriving at my workstation at shift change, and I catch the tail end of an irate customer’s complaint to the staff member who I am relieving. I am English, but have been a legal resident in the US for almost 20 years. I have never lost my accent.)
Customer: “…and I called here the other day, and some woman with a British accent answered the phone, and I wonder how those people can even be allowed to work for you!”
Me: *addressing my colleague in my best and most cheerful Princess Diana voice* “Good afternoon, [Colleague], and how are you today?”
Customer: *glares at me and stomps off without another word*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
